Sr. Manager, Business Operations (Remote)
We are seeking a proactive, experienced leader to join Innerwell’s Business Operations team, focusing on scaling and optimizing Revenue Cycle Management (RCM) to support rapid growth and ensure operational readiness for 10x scale. In this role, you will design and manage scalable processes, lead a talented offshore team, and work closely with cross-functional partners in Insurance Product, Analytics, Care Operations, Business Operations, and other key areas to shape strategy, set priorities, and execute with precision. Over time, this role will expand to include leadership of high-impact special projects that drive innovation, operational efficiency, and growth across the organization. This is a high-visibility, dynamic opportunity to make a meaningful impact on Innerwell's future.
What you’ll do at Innerwell
- Focus initially on scaling and optimizing processes within RCM, including billing, coding, claims submission, collections, and eligibility, then expand to other related challenges as the business evolves.
- Design and build foundations for key 0-1 initiatives within RCM operations, such as piloting new workflows, tools, and solutions that improve reimbursement rates, reduce denials, improve patient experience, and enhance overall revenue performance.
- Drive the build, execution, and ongoing implementation of scalable operations, workflows, and operations that address core business challenges and empower patient care delivery.
- Lead cross-functional efforts with product, engineering, and care operations to streamline processes and deliver impactful insights and projects.
- Work with a combination of offshore and onshore teams to ensure seamless operations and project execution. This favors someone who can work East Coast hours.
- Work in a remote environment with flexibility while remaining connected to a collaborative, mission-driven team.
You’ll Be a Great Fit for This Role If:
- Start-Up Mindset: You have 3+ years of experience with early-to-mid-stage startups or equivalent experience (e.g., big tech, consulting, product, IB, PE, VC, etc.) working cross-functionally within a fast-paced environment. Healthcare or Digital Health experience is a plus.
- Leadership: You have demonstrated leadership and strong cross-functional management skills, excelling at collaborating across teams to drive results.
- Data-Driven: You love data and leverage it to solve ambiguous problems, optimize workflows, and inform decision-making. Experience with SQL is a plus.
- Problem Solver: You thrive in the unknown, diving into unfamiliar challenges to drive outcomes and shape strategy.
- Operational Excellence: You are highly organized and excel at managing complex, high-volume processes without breaking a sweat.
- Passion for Mental Health: You are mission-driven and passionate about transforming mental health to improve patient outcomes and experience.
About Innerwell
We are on a mission to expand access to world-class behavioral health care by combining standard therapy and psychiatry with innovative care models and deeply personalized support. While we specialize in evidence-based modalities such as ketamine-assisted therapy and EMDR, we are equally committed to providing exceptional general mental health care. As part of our team, you will help build scalable systems that enable thousands of patients to receive high-quality care at accessible costs, transforming mental health outcomes nationwide. Together, we are shaping a future where high-quality mental health care is available to all.
Benefits
- Health Insurance
- Vision/Dental
- 401(k)
- Paid Time Off
- Short-Term Disability
- Life Insurance
- And more
Equal Opportunity
Our patients come from all backgrounds, and so do we. Innerwell is committed to fostering an inclusive environment that reflects the diverse communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to Apply:
If you are passionate about being part of the future of mental healthcare and want to have a hand in building it, please submit your resume and a cover letter outlining your qualifications to jobs@helloinnerwell.com.