We'd be happy to help! Feel free to give us a call at (844) 942-5424 or email care@helloinnerwell.com.

Our 8 Dose Foundation plan is ideal for patients with mild-to-moderate depression or anxiety, including when caused by stressful life events such as the loss of a loved one and burnout. Patients with PTSD, OCD, and social anxiety are also suitable for this plan.

In our 8-dose program, most patients take ketamine once per week, but you’ll receive a treatment plan that’s uniquely tailored to your situation.

Our 24 Dose Extended Plan is ideal for patients with chronic, severe depression, or treatment-resistant depression, who have not responded to conventional mental health treatment options. This is an intensive clinical program that typically involves twice-weekly ketamine sessions.

Regardless of which plan you choose, your Psychiatric Clinician will make sure you're on the plan that's best for you once you have your first appointment.

No need to worry! You can choose either plan and move forward. You’ll be able to speak with a Psychiatric Clinician who can help you decide which plan is best for you and make any changes that are needed.

There are a variety of ketamine administration methods, including intravenous, intramuscular, intranasal, and oral. At Innerwell, we use an oral rapid dissolve tablet which allows you to easily and safely self-administer ketamine at-home. When it's time for your medicine experience, simply place the rapid dissolve tablet(s) in your mouth and in seconds they turn into a liquid. We ask that you hold this liquid in your mouth for a few minutes before spitting it out. Once complete, you can slip your eye mask on, lie back, and you should feel the effects of ketamine begin within minutes.

Once you choose a plan and pay, you will gain instant access to the Innerwell Portal where you can begin Patient Onboarding, which is a series of questions about your physical and mental health history. This process usually takes about 20 minutes, and once complete you are able to browse the list of Innerwell Clinicians, choose who you'd like to work with, and schedule your first appointment. 

Most patients will be able to schedule their first appointment within 3-5 business days, depending on clinician availability. During this appointment, your Psychiatric Clinician will work with you to understand if ketamine treatment is safe and appropriate for you.

If you are accepted into an Innerwell Care Plan, you will be sent your first two ketamine doses. This can take between 2-5 business days to arrive, depending on where you are located within the United States.

Innerwell accepts credit and debit cards.

When you are building your care plan, you can choose between our 3 month payment plan or to pay in full.

If you select the 3 month payment plan, please note that this occurs on a timeline that is separate from your treatment plan timeline. Once you have made your 3rd and final payment, you have paid in full, and you will still get access to services that you haven’t yet received. For example, once you’re paid in full, if you still have appointments that need to be scheduled or medicine that needs to be shipped to you, you’ll still get everything included in your care plan. 

Customers that choose to pay in full receive a small discount. For example, our 8 Dose Foundation Plan is $366 per month for 3 months, which works out to $1,098. If you choose to pay in full, the price is $998, meaning you save $100.

Yes, in most cases. To determine if these services are covered, try to pay with these cards during the checkout process. If you’re unable to make a payment with these methods, check with the card’s processor, as eligible expenses are ultimately determined by them.

At this time we are not in-network with any insurers, but we do offer options to assist you with seeking out-of-network insurance reimbursement.

We offer a free program with our partners Float Finance to make the reimbursement process simple. After you sign up for Innerwell, you'll get an email allowing you to opt-in to this service by filling out a quick form with your insurance information. After that, we'll verify that you've got out-of-network reimbursement benefits and file all of the claims on your behalf. We are currently covering the cost of this service as a convenience for our patients.

Alternately, upon your request we can provide you with a Superbill after starting treatment, so that you can reach out to your insurance company to file a claim.

Yes. After payment, you'll get access to your Innerwell Portal, where you'll be able to complete Patient Onboarding and then choose your Psychiatric Clinician and schedule your intake appointment. During this appointment, your Psychiatric Clinician will get to know you a bit better and make a determination about whether or not Ketamine treatment is safe and appropriate for you based on your unique needs. If for whatever reason we are not able to accept you into our care, you'll receive a full refund.

At Innerwell, our focus is on creating a personalized care plan that is built for each patient’s individual needs. Your starting dose is determined based on a number of factors, including your body weight, your goals with Innerwell, and your comfort level with psychedelics.

During your first two ketamine experiences, you will be closely monitored to determine the dose and frequency that work best for you. Most patients complete their first two ketamine experiences over the course of two weeks, although for some patients it will be recommended that they take two doses during their first week, if clinically indicated. Once you complete your first two doses you will meet with your psychiatric clinician again to discuss your response to treatment thus far to make any needed adjustments before the remainder of your medication is shipped.

If at any point you would like to discuss your dose with your psychiatric clinician, you can message them directly in your Patient Portal, or discuss during your monthly check-in appointments.

Ketamine is a legal Schedule III substance, meaning that the FDA has deemed it appropriate for clinicians to prescribe for medical use in many different situations. Based on decades of substantial research demonstrating the mental health applications of Ketamine, psychiatric clinicians are able to legally write “off-label” prescriptions for patients that have these needs.

Yes, we offer a variety of ongoing care plans for patients who are interested in continuing ketamine treatment after completing their previous plan. You and your psychiatric clinician will decide on a treatment frequency and dose that works for you while maintaining regular check-ins. Each continuing care plan is two months in duration. The 8-treatment plan consists of weekly ketamine treatment, the 4-treatment plan is bi-weekly ketamine treatment, and the 2-treatment plan is monthly ketamine treatment.
8 Treatments - $75/treatment
4 Treatments - $125/treatment
2 Treatment - $200/treatment