We'd be happy to help! Feel free to give us a call at (909) 679-3482 or email care@helloinnerwell.com. We also encourage you to go through our FAQs to find answers to your questions.

Our 8 Dose Foundation program is ideal for patients with mild-to-moderate depression or anxiety, including when caused by stressful life events such as the loss of a loved one and burnout. Patients with PTSD, OCD, and social anxiety are also suitable for this program.

In our 8-dose program, most patients take ketamine once per week, but you’ll receive a treatment program that’s uniquely tailored to your situation.

Our 24 Dose Extended program is ideal for patients with chronic, severe depression, or treatment-resistant depression, who have not responded to conventional mental health treatment options. This is an intensive clinical program that typically involves twice-weekly ketamine sessions.

Regardless of which program you choose, your Psychiatric Clinician will make sure you're on the program that's best for you once you have your first appointment.

No need to worry! You can choose either program and move forward. You’ll be able to speak with a Psychiatric Clinician who can help you decide which program is best for you and make any changes that are needed without incurring any additional fees. 

There are a variety of ketamine administration methods, including intravenous, intramuscular, intranasal, and oral. At Innerwell, we use an oral rapid dissolve tablet which allows you to easily and safely self-administer ketamine at-home. When it's time for your medicine experience, simply place the rapid dissolve tablet(s) in your mouth and in seconds they turn into a liquid. We ask that you hold this liquid in your mouth for a few minutes before spitting it out. Once complete, you can slip your eye mask on, lie back, and you should feel the effects of ketamine begin within minutes.

Upon purchasing a ketamine care program, your journey with Innerwell begins immediately. You will gain instant access to the Innerwell Portal, where the first step involves engaging in our patient onboarding process.

During onboarding, you'll provide essential details about your physical and mental health history, typically completing this step within about 20 minutes. Once onboarding is finished, you gain the ability to select your Innerwell clinician and schedule your Medical Consult.

For most patients, scheduling the Medical Consult takes approximately 3-5 business days, subject to clinician availability. In this initial session, your Psychiatric Clinician will assess the safety and appropriateness of ketamine treatment for your unique situation.

Upon acceptance into an Innerwell care program, your first two ketamine doses will be dispatched. You can expect to receive the tracking information via UPS within 2-3 business days although total delivery time is typically between 3-5 business days, varying based on your location within the United States. Please be mindful that we do require an adult signature upon delivery or pick-up.

At Innerwell, we believe in providing flexibility to make your mental health journey as seamless as possible. For your convenience, we offer several payment options. You can choose to pay with insurance if you are in one of our partnered states, pay out-of-pocket (via our Self-Pay option), and/or explore monthly payment plans for certain services. Additionally, we accept payment through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) cards.

If you have any specific questions about payment options or need assistance in selecting the right choice for you, feel free to reach out to our team at care@helloinnerwell.com. Your wellbeing is our priority, and we're here to ensure your experience with Innerwell is as comfortable and accessible as possible.

In most cases, we accept cards issued by healthcare benefit plans such as Health Saving Accounts (HSA) or Flexible Spending Accounts (FSA). If you’re unable to make a payment with these methods, please check with the card’s processor, or your benefits manager or administrator, as eligible expenses are ultimately determined by them.

We are currently accepting a select number of insurance providers in partnered states like California and New York. Stay informed by checking our list of accepted providers here.

For patients outside of our partnered states, we are also committed to making behavioral health services accessible to everyone. To further this commitment, we are actively working on expanding our list of accepted insurance providers, and establishing partnerships beyond our partnered states. 

In the meantime, we can always issue a superbill for out-of-network (OON) reimbursement upon request.

Upon purchasing your ketamine care program, you'll gain access to your Innerwell Portal, enabling you to complete our patient onboarding process and schedule your Medical Consult. During this session, your Psychiatric Clinician will assess whether ketamine treatment aligns with your unique needs. If we are unable to accept you into our care, you will receive a full refund if you are paying out-of-pocket via our Self-Pay option. For those paying in conjunction with insurance, a claim will be submitted for your Medical Consult, and you'll receive a full refund for Non-Covered Services costs.

Our Psychiatric Clinicians tailor the dose and frequency of ketamine based on each patient's individual needs. Utilizing our proprietary dosing algorithm, our clinicians consider the patient's condition, symptoms, and responsiveness to ketamine:

• The first two doses serve as a dose finding exercise to determine the patient’s sensitivity to ketamine, which will guide dose selection for future medicine sessions.
• At each subsequent check-in with their Psychiatric Clinician, patients will work with their clinician to adjust their dose of ketamine to better suit their evolving needs.
• Additionally, Innerwell patients can message their Psychiatric Clinician via the Innerwell Portal for any questions or concerns between appointments. This collaborative approach ensures personalized and responsive care throughout the treatment journey.

Most of our patients start at 100 or 200 mg and then increase from there, if clinically indicated. Our average dosing range is 400 to 600 mg. However, the dose range that we use ultimately depends on the individual's diagnosis, as well as medical and psychiatric history.

Ketamine can safely be taken with a variety of medications. During your Medical Consult, your Psychiatric Clinician will review your physical and mental health history and provide any guidance about medications you are taking, including potential contraindications.

Your Psychiatric Clinician may advise you to avoid taking certain medications on the day of your ketamine experiences, or for best results. These may include stimulants (e.g., Adderall, Ritalin), benzodiazepines (e.g., Klonopin, Xanax), and substances like cannabis, alcohol, and caffeine.

Some patients are able to reduce or even taper off of their other psychotropic medications due to the significant benefits derived from ketamine treatment. The decision to adjust your other medications during or after ketamine treatment should only be done in consultation with your Psychiatric Clinician and your treating provider(s) outside of Innerwell.

Please note that starting or continuing ketamine treatment with another provider outside of Innerwell, or misrepresentation or falsification of prior medical or health history may be cause for termination of Innerwell services. Please refer to our Terms of Use for more information.

Ketamine is a legal Schedule III substance, meaning that the FDA has deemed it appropriate for clinicians to prescribe for medical use in many different situations. Based on decades of substantial research demonstrating the mental health applications of Ketamine, psychiatric clinicians are able to legally write “off-label” prescriptions for patients that have these needs.

Yes, we offer a variety of ongoing care programs for patients who are interested in continuing ketamine treatment after completing their previous program. You and your Psychiatric Clinician will decide on a treatment frequency and dose that works for you; if you move forward, you will continue to have regular check-ins with them.

Our continued care programs are designed as two-month programs. Depending on the treatment frequency you and your Psychiatric Clinician agree upon, you may elect to continue with an 8-dose weekly program, a 4-dose bi-weekly program, or a 2-dose monthly program. Please refer to our FAQ on what continued care looks like at Innerwell.