We'd be happy to help! Feel free to give us a call at (844) 942-5424 or email care@helloinnerwell.com.

No need to worry! You can choose either plan and move forward. You’ll be able to speak with a Psychiatric Clinician who can help you decide which plan is best for you and make any changes that are needed.

We offer a 24-dose plan, known as our Extended Plan, for patients who meet certain clinical criteria. Our 24-dose plan is an intensive clinical program that involves twice weekly ketamine sessions, and is geared toward patients with specific psychiatric conditions. For directions on how to sign up for the Extended Plan, click here.

There are a variety of ketamine administration methods, including intravenous, intramuscular, intranasal, and oral. At Innerwell, we use an oral rapid dissolve tablet which allows you to easily and safely self-administer ketamine at-home. When it's time for your medicine experience, simply place the rapid dissolve tablet(s) in your mouth and in seconds they turn into a liquid. We ask that you hold this liquid in your mouth for a few minutes before spitting it out. Once complete, you can slip your eye mask on, lie back, and you should feel the effects of ketamine begin within minutes.

Once you choose a plan and pay, you will gain instant access to the Innerwell Portal where you can begin Patient Onboarding, which is a series of questions about your physical and mental health history. This process usually takes about 20 minutes, and once complete you are able to browse the list of Innerwell Clinicians, choose who you'd like to work with, and schedule your first appointment. 

Most patients will be able to schedule their first appointment within 3-5 business days, depending on clinician availability. During this appointment, your Psychiatric Clinician will work with you to understand if ketamine treatment is safe and appropriate for you.

If you are accepted into an Innerwell Care Plan, you will be sent your first two ketamine doses. This can take between 2-5 business days to arrive, depending on where you are located within the United States.

Innerwell accepts credit and debit cards. Upon request, we will work with you to provide a superbill that you can send to your insurance company for reimbursement.

All Innerwell plans are billed on a 13 week payment plan. Your credit card will be billed initially when you purchase your plan, and subsequent payments will happen in weekly intervals for 13 weeks. Note that your care plan may extend beyond the 13 week payment plan. You'll maintain access to the Innerwell platform and be able to continue scheduling meeting with your care team even after you've made your last payment.

At Innerwell, our focus is on creating a personalized care plan that is built for each patient’s individual needs. Your starting dose is determined based on a number of factors, including your body weight, your goals with Innerwell, and your comfort level with psychedelics.

During your first two ketamine experiences, you will be closely monitored to determine the dose and frequency that work best for you. Most patients complete their first two ketamine experiences over the course of two weeks, although for some patients it will be recommended that they take two doses during their first week, if clinically indicated. Once you complete your first two doses you will meet with your psychiatric clinician again to discuss your response to treatment thus far to make any needed adjustments before the remainder of your medication is shipped.

If at any point you would like to discuss your dose with your psychiatric clinician, you can message them directly in your Patient Portal, or discuss during your monthly check-in appointments.

Ketamine is a legal Schedule III substance, meaning that the FDA has deemed it appropriate for clinicians to prescribe for medical use in many different situations. Based on decades of substantial research demonstrating the mental health applications of Ketamine, psychiatric clinicians are able to legally write “off-label” prescriptions for patients that have these needs.