We are seeking a hands-on, experienced leader to build and scale the team managing the insurance operations that power Innerwell’s growth. You will establish and oversee foundational processes for payer contracting, credentialing, eligibility, and revenue cycle management. This role will require you to roll up your sleeves to lead and grow a small, dynamic team focused on scaling our insurance operations. You will work closely with cross-functional partners in Product, Analytics, Care Operations, and Business Operations to set the strategy and vision for insurance operations, building systems and processes that balance operational efficiency with an exceptional experience for patients and providers.

What You’ll Do

• Lead and Own Insurance Operations: Build scalable, efficient processes for payer contracting, credentialing, eligibility, and revenue cycle management to align with growth objectives.
• Payer Contracting and Credentialing: Secure state and national contracts while designing scalable enrollment processes to support expansion.
• Revenue Cycle Team Leadership: Build workflows and policies to optimize financial outcomes, reduce claim denials, and enhance the patient experience.
• Eligibility Operations: Serve as the in-house benefits and eligibility expert, leading efforts to build systems and processes that deliver accurate, real-time information to patients and the care operations team. Ensure a seamless patient experience through proactive issue resolution and collaboration with cross-functional teams.
• Data-Driven Oversight: Design and manage dashboards and analytics to monitor metrics across payer enrollment, credentialing, claims processing, and eligibility. Leverage data to drive continuous improvement, operational accountability, and transparency.
• Compliance: Oversee compliance protocols to ensure adherence to all payer requirements, industry standards, and best practices, supporting seamless operations as Innerwell scales nationally.
• Hands-On Execution: Provide hands-on leadership in addressing challenges related to claims denials, eligibility discrepancies, and payer relationships. Implement solutions that ensure scalability, efficiency, and exceptional outcomes.

You’ll Be a Great Fit for This Role If:

• You have 5+ years of experience in insurance operations or healthcare, with a proven track record of building scalable systems.
• You’re looking to step into a bigger role where you can own and drive critical initiatives for company growth.
• You thrive in start-up environments and have 3+ years of experience working cross-functionally in fast-paced organizations.
• You’re a data-driven problem solver who excels in ambiguous situations and loves tackling challenges head-on. SQL expertise is a plus.
• You have strong leadership skills and experience building and managing teams.
• You are mission-driven, passionate about improving behavioral health care, and ready to make a significant impact.

About Innerwell

We are on a mission to expand access to world-class behavioral health care by combining standard therapy and psychiatry with innovative care models and deeply personalized support. While we specialize in evidence-based modalities such as ketamine-assisted therapy and EMDR, we are equally committed to providing exceptional general mental health care. As part of our team, you will help build scalable systems that enable thousands of patients to receive high-quality care at accessible costs, transforming mental health outcomes nationwide. Together, we are shaping a future where high-quality mental health care is available to all.

Benefits

• Health Insurance
• Vision/Dental
• 401(k)
• Paid Time Off
• Short-Term Disability
• Life Insurance
• And more

Equal Opportunity

Our patients come from all backgrounds, and so do we. Innerwell is committed to fostering an inclusive environment that reflects the diverse communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are seeking a proactive, experienced leader to join Innerwell’s Business Operations team, focusing on scaling and optimizing Revenue Cycle Management (RCM) to support rapid growth and ensure operational readiness for 10x scale. In this role, you will design and manage scalable processes, lead a talented offshore team, and work closely with cross-functional partners in Insurance Product, Analytics, Care Operations, Business Operations, and other key areas to shape strategy, set priorities, and execute with precision. Over time, this role will expand to include leadership of high-impact special projects that drive innovation, operational efficiency, and growth across the organization. This is a high-visibility, dynamic opportunity to make a meaningful impact on Innerwell's future.

What you’ll do at Innerwell

• Focus initially on scaling and optimizing processes within RCM, including billing, coding, claims submission, collections, and eligibility, then expand to other related challenges as the business evolves.
• Design and build foundations for key 0-1 initiatives within RCM operations, such as piloting new workflows, tools, and solutions that improve reimbursement rates, reduce denials, improve patient experience, and enhance overall revenue performance.
• Drive the build, execution, and ongoing implementation of scalable operations, workflows, and operations that address core business challenges and empower patient care delivery.
• Lead cross-functional efforts with product, engineering, and care operations to streamline processes and deliver impactful insights and projects.
• Work with a combination of offshore and onshore teams to ensure seamless operations and project execution. This favors someone who can work East Coast hours.
• Work in a remote environment with flexibility while remaining connected to a collaborative, mission-driven team.

You’ll Be a Great Fit for This Role If:

• Start-Up Mindset: You have 3+ years of experience with early-to-mid-stage startups or equivalent experience (e.g., big tech, consulting, product, IB, PE, VC, etc.) working cross-functionally within a fast-paced environment. Healthcare or Digital Health experience is a plus.
• Leadership: You have demonstrated leadership and strong cross-functional management skills, excelling at collaborating across teams to drive results.
• Data-Driven: You love data and leverage it to solve ambiguous problems, optimize workflows, and inform decision-making. Experience with SQL is a plus.
• Problem Solver: You thrive in the unknown, diving into unfamiliar challenges to drive outcomes and shape strategy.
• Operational Excellence: You are highly organized and excel at managing complex, high-volume processes without breaking a sweat.
• Passion for Mental Health: You are mission-driven and passionate about transforming mental health to improve patient outcomes and experience.

About Innerwell

We are on a mission to expand access to world-class behavioral health care by combining standard therapy and psychiatry with innovative care models and deeply personalized support. While we specialize in evidence-based modalities such as ketamine-assisted therapy and EMDR, we are equally committed to providing exceptional general mental health care. As part of our team, you will help build scalable systems that enable thousands of patients to receive high-quality care at accessible costs, transforming mental health outcomes nationwide. Together, we are shaping a future where high-quality mental health care is available to all.

Benefits

• Health Insurance
• Vision/Dental
• 401(k)
• Paid Time Off
• Short-Term Disability
• Life Insurance
• And more

Equal Opportunity

Our patients come from all backgrounds, and so do we. Innerwell is committed to fostering an inclusive environment that reflects the diverse communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Innerwell

At Innerwell, we’re pioneering a transformative approach to mental health care by blending modern medicine, data-driven care, and innovative therapies to help patients unlock a future of greater well-being. Our mission is to make mental health care more accessible, comfortable, and impactful—so more people can experience meaningful change.

About the Role

We are seeking a Patient Experience Manager to lead initiatives that enhance patient engagement and experience. In this role, you will work cross-functionally with our Growth, Product, and Clinical teams to create meaningful and seamless experiences that empower patients to achieve better mental health outcomes throughout their journey with Innerwell.

Key Responsibilities

• Understand the patient journey end-to-end, and identify areas where we can improve the patient experience to drive patient activation and retention goals that support Growth
• Partner with the Clinical team to drive efforts to enhance patient outcomes, including increasing patient engagement with clinical measurement tools and digital interventions
• Design communications and tools that encourage patients to engage with their care teams at intervals that best align with their individualized treatment plans.
• Collaborate with the Product team to identify, design, and promote features that simplify access to care and improve patient outcomes.
• Own our multi-channel patient communications strategy, collaborating with the CRM Manager to optimize email, SMS, and in-app message campaigns throughout the patient journey

What You Bring

• Proven experience in patient engagement, customer experience, or a similar role within healthcare or digital health.
• Strong project management skills with the ability to lead cross-functional initiatives.
• Excellent communication skills with a focus on empathy, patient-first language, and outcome-driven care.
• Analytical mindset, with the ability to measure the impact of engagement strategies on patient outcomes and adapt accordingly.
• Familiarity with patient portals, digital health tools, CRM software, lifecycle communications, and A/B testing is a plus.
• A passion for improving mental health care and helping patients achieve life-changing results.

What We Offer

• Competitive salary, plus equity and benefits.
• Fully hybrid workplace
• A comprehensive benefits package, including healthcare, mental health support, 401(k) plans, and unlimited vacation.
• The opportunity to lead patient experience efforts at a pioneering mental health company, shaping how we make a difference in the lives of our patients.

How to Apply:

If you are passionate about being part of the future of mental healthcare and want to have a hand in building it, please submit your resume and a cover letter outlining your qualifications to jobs@helloinnerwell.com.

About Innerwell

At Innerwell, we’re pioneering a transformative approach to mental health care by blending modern medicine, data-driven care, and innovative therapies to help patients unlock a future of greater well-being. Our mission is to make mental health care more accessible, comfortable, and impactful—so more people can experience meaningful change.

About the Role

We’re searching for a highly analytical and results-oriented Paid Media Director to lead our customer acquisition strategies. In this role, you’ll drive data-informed decisions that power Innerwell’s growth, overseeing campaign performance across key digital channels while continuously optimizing for efficiency and impact.

We’re seeking a hands-on leader who is deeply comfortable managing performance marketing campaigns, diving into data analysis, and driving growth through optimized strategies. The ideal candidate will thrive in getting into the details—analyzing campaign performance, uncovering insights, and refining tactics to maximize impact.

What You’ll Be Doing

• Own the paid-ad budget: Manage the budget by re-prioritizing spend across channels, making bid adjustments, and analyzing performance data to drive more efficient spend. You should be comfortable managing paid advertising channels independently as well as in conjunction with an agency.
• Launch new channels: Understand where Prosper clients are and launch new channels to reach them effectively - scope and design new channel tests, develop the creative and audience strategy, and evaluate the efficiency and scalability of the channel
• Scale successful channels: Own the strategy and execution on taking existing channels from 0 to 100 while driving down CAC
• Creative production and testing: Advance our creative production process, manage internal/external stakeholders to develop creative, and relentlessly test to find winning creatives
• Optimize the funnel: Analyzing campaign performance data throughout the funnel to inform current performance, identify opportunities to increase conversion rate, and design experiments to drive more conversions

What We’re Looking For

• 7+ years of experience in performance marketing, with a focus on multi-channel strategies for customer acquisition.
• Expert level, hands-on proficiency managing Meta Ads and Google Ads campaigns with $1M+ in annual spend
• Expertise in conversion rate optimization and designing A/B testing frameworks.
• Highly analytical with a strong knowledge of attribution modeling and measuring campaign incrementality.
• Proficiency with data visualization tools like Looker or QuickSight; SQL experience is a plus.
• A strong creative eye, coupled with a strategic mindset for messaging and positioning.
• Exceptional analytical skills, with the ability to translate complex data into actionable insights.
• Excellent communication and leadership skills; thrives in a fast-paced, collaborative environment.
• Passion for Innerwell’s mission and a self-starter mindset that embraces challenges with enthusiasm.

What We Offer

• Competitive salary, plus equity and benefits.
• Fully hybrid workplace
• A comprehensive benefits package, including healthcare, mental health support, 401(k) plans, and unlimited vacation.
• The opportunity to lead paid marketing efforts at a pioneering mental health company, shaping how we make a difference in the lives of our patients.

How to Apply:

If you are passionate about being part of the future of mental healthcare and want to have a hand in building it, please submit your resume and a cover letter outlining your qualifications to jobs@helloinnerwell.com.

About Innerwell:

Innerwell is redefining mental health care with a unique, outcomes-driven approach that combines multimodal clinical care, technology-enabled coaching, and a broad evidence-based clinical toolkit. With services spanning 19 states, we provide psychiatry, psychotherapy, medication management, and medicine-assisted therapy (ketamine), all while being in-network with major insurance providers.

Position Overview:

We are seeking a multi-state licensed therapist with strong expertise in EMDR, along with the ability to provide other forms of evidence-based therapy. Due to increasing demand for trauma-informed care, EMDR is a key focus for this role, but the successful candidate will also deliver a range of therapeutic modalities. The ideal candidate is already licensed in any or all of the following states: New Jersey, Connecticut, Colorado, New York, Texas, Virginia, Minnesota, or California. Applicants who are already credentialed with insurance providers will be given preference.

Key Responsibilities:

• Provide EMDR therapy to individuals dealing with trauma, anxiety, and other mental health challenges, addressing the high demand for this specific modality.
• Deliver a range of other evidence-based therapies, such as CBT, ACT, and mindfulness-based approaches, tailored to patient needs.
• Develop and implement individualized treatment plans based on patient assessments.
• Collaborate with a multidisciplinary team to provide comprehensive care, including participation in case consultations.
• Deliver therapy via telehealth, ensuring a compassionate and engaging patient experience.
• Maintain accurate clinical documentation in compliance with regulatory and company standards.

Qualifications:

• Must hold active licensure in at least one of the following states: NJ, CT, CO, NY, TX, VA, MN, CA (multi-state licensure is highly preferred).
• Certified EMDR specialist with experience in delivering evidence-based trauma therapies.
• Doctorate or Master's degree in psychology, counseling, or social work.
• Experience working with diverse populations in a clinical setting.
• Familiarity with telehealth platforms and ability to provide remote care.
• Strong interpersonal skills and the ability to work collaboratively with a multidisciplinary team.
• Applicants credentialed for insurance will be given preference.

Benefits:

• Competitive compensation.
• Flexible schedule with telehealth options.
• Professional development and continuing education opportunities.
• Opportunity to be part of a growing, innovative mental health practice.

How to Apply:

If you are passionate about delivering high-quality mental health care, have certification with EMDR and want to be part of a forward-thinking organization, please submit your resume and a cover letter outlining your qualifications and availability to join@helloinnerwell.com.

About Innerwell:

At Innerwell, we are transforming mental health care by providing compassionate, human-centered care, powered by the broadest evidence-based clinical toolkit and innovative technology. Our practice spans 19 states, offering a combination of psychiatry, medication management, psychotherapy, and medicine-assisted therapy (ketamine). We emphasize outcomes-driven care, supported by data and an integrated behavioral health approach, all while being in-network with major insurance carriers.

Position Overview:

We are seeking a passionate, empathetic, part-time Doctor of Psychology (PsyD) Clinical Psychologist to join our growing team of mental health professionals. You will provide direct patient care in the form of psychotherapy and assessments via telehealth. This is an opportunity to deliver impactful, evidence-based care to patients within a supportive and forward-thinking environment.

Key Responsibilities:

• Provide individual psychotherapy and psychological assessments to patients, using evidence-based treatment modalities.
• Collaborate with a multidisciplinary team, including psychiatrists and other therapists, to create comprehensive care plans.
• Maintain detailed clinical records, ensuring compliance with Innerwell's standards
• Participate in ongoing supervision, training, and professional development opportunities.
• Contribute to Innerwell’s holistic, integrated approach to patient care.

Qualifications:

• Doctorate in Clinical Psychology (PsyD) from an accredited institution.
• Active or in-process Psypact license. Alternatively active licenses in one or more of the following states - PA, OH, IL, GA, CT, NJ, WI and NH - with the ability to practice in multiple states being a plus.
• Experience providing psychotherapy to adults, with a focus on depression, anxiety and trauma-informed care and modalities such as CBT, or ACT. EMDR experience and certification is highly desirable. Interest in transpersonal therapy and working with non-ordinary experiences is a plus.
• Familiarity with telehealth platforms and comfort in delivering care remotely.
• Excellent communication and interpersonal skills.
• Ability to commit 10-20 hours per week.

Benefits:

• Competitive compensation.
• Flexible schedule, with telehealth options available.
• Opportunities for professional growth and continuing education.
• Work in a collaborative, innovative, and supportive environment.

How to Apply:

If you are passionate about delivering high-quality mental health care and want to be part of a forward-thinking organization, please submit your resume and a cover letter outlining your qualifications and availability to join@helloinnerwell.com.